Returns & Exchanges

At Santoku Knives, we stand by the craftsmanship of our cutlery and offer a 30-day return policy to ensure you are completely satisfied with your purchase. If your blade does not meet your expectations, we provide a seamless process for returns and exchanges.

1

Initiate Your Request

Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) and the correct return shipping address.

2

Secure Packaging

Carefully clean the knife and place it back in its original protective sheath and presentation box to prevent damage during transit.

3

Ship the Item

Affix the provided shipping label or use a trackable courier service to send the package back to our fulfillment center for inspection.

4

Quality Inspection & Refund

Once our master smiths verify the item's condition, your refund or exchange will be processed within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing